We are now offering Engage Consult to our patients.
Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or simple admin questions. Please do not request repeat medication, an appointment or a telephone consultation through this service.
It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. For more information, click the following link or Click here to log in.
For the latest guidance directly from the government please click here. We appreciate that these are difficult times for our patients but the surgery are unable to advise you regarding Coronavirus, please follow the guidance from the Government.
If you require a sick note or employment and benefits support please click here
If you require information about access to NHS Denistry click here
We are not offering any COVID-19 testing at the surgery.
If you normally collect your prescription from the surgery they will now be sent to Lloyds Pharmacy during the pandemic.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Only use this service if:
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Everyone is being reminded to follow Public Health England advice to:
Have you ever thought about joining our Patient Participation Group?
The surgery has a Patient Participation Group which is a group of patients from Whitwick Road Surgery who meet around every 8 weeks on a Wednesday evening (around 6.30pm) to discuss important matters relating to the service we provide to patients and suggestions on how we can improve the surgery performs.
The role of the PPG includes:
• being a critical friend to the practice;
• advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;
• encouraging patients to take greater responsibility for their own and their family’s health;
• organising health promotion events and improving health literacy;
• regular communication with the practice or patient population.
Do you think you are the type of person who could offer something to our group? Click here to read our PPG leaflet for more information.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
If you would like to know more please speak to a member of practice staff.
You can now book appointments, order repeat prescriptions and view summary medical record information on-line. You need an on-line account to access these services. Please speak to our receptionists for assistance with setting up the on-line account.
In order for us to improve the services we offer, you may be asked after each appointment with the practice to complete our questionnaire. There are just two questions which will only take a few moments of your time.