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‘Stay Well Pharmacy’ is a new NHS initiative to encourage people to use their pharmacy as the first port of call for minor illnesses which generate almost 20 million medical visits a year. For more information click here!
Due to the continuing high demand for appointments and following recent patient comments about the problems obtaining an appointment, the Doctors have employed an Advanced Nurse Practitioner on a Monday and Tuesday to try and increase the availability for everyone. To ensure that appointments are made for the appropriate person our clinical administrators will be asking you questions to ensure you are booked into the right clinician. Emma our Advanced Nurse Practitioner can see most queries including infections, rashes, injuries etc. The Doctors would be most grateful for your support in this new procedure to ensure maximum availability for appointments going forward.
Please do not use the ring back option when calling the surgery - especially at 8 am. The quickest way to get through to reception is to keep trying.
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire. Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP. The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
- Loughborough Urgent Care Centre at Loughborough Community Hospital
- Coalville Community Hospital
- Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
In order for us to improve the services we offer, you may be asked after each appointment with the practice to complete our questionnaire. There are just two questions which will only take a few moments of your time.