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Whitwick Road Surgery

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Whitwick Road Surgery

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Whitwick Road Surgery

 

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. Click here for more information. 

 

Coronavirus Vaccine Information

 The NHS will let you know when it's your turn to have the vaccine. You may be called up via letter for a larger vaccination hub. If you do not want to go to a larger hub, please wait for us to contact you by telephone to book you in at a local clinic.  Whitwick Road Surgery are currently not offering any first doses, these will all be administered at Measham Leisure Centre.

 It's important not to contact the NHS for a vaccination before then. Please do not contact us for queries regarding the COVID-19 Vaccine unless advised to do so.

 When will I get my vaccine? Click here to see the COVID-10 Vaccination first phase priority groups. For more information on the vaccine click here.

 

COVID Vaccination Certification: 

We are unable to issue this certificate at the practice.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp.
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

 

 

Your GP practice is open: but you will notice some differences.

Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.

We also know that our patients continue to need our help with all the usual health care needs they have. So, although we are very busy we remain open to provide the care you need. It's important to:

  • get medical help if you think you need it
  • keep any appointments or procedures you have booked – unless you’re told not to go
  • go to hospital if you’re advised to

However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you.  This means:

  • We may have to rearrange appointments or clinics, sometimes at short notice
  • To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by: visiting our website, using the NHS App (see below) and calling us
  • You can also order repeat prescriptions online or fill a request form at the entrance of the practice
  • You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
  • Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate
  • Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;
  • Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle
  • Go Digital! The NHS has a range of Apps that can help you look after yourself. You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to: order repeat prescription, see parts of your health record, including test result and book, check or cancel appointments
  • If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
  • The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or table

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.

Whitwick Road Surgery

Online Services

 

You can now book appointments, order repeat prescriptions and view summary medical record information on-line.  You need an on-line account to access these services.  Please speak to our receptionists for assistance with setting up the on-line account.

 

Online Services

Friends & Family Test (FFT)

FFT logoIn order for us to improve the services we offer, you may be asked after each appointment with the practice to complete our questionnaire. There are just two questions which will only take a few moments of your time.

Patient Information

We are closed for the following bank holidays this year: 

 

1 Jan     Fri           New Year's Day

2 Apr     Fri           Good Friday

5 Apr     Mon      Easter Monday

3 May    Mon      May Day

31 May  Mon      Late May Bank Holiday

30 Aug   Mon      August Bank Holiday

25 Dec   Sat          Christmas Day

26 Dec   Sun        Boxing Day

27 Dec   Mon      Christmas Holiday

28 Dec   Tue        Boxing Day Holiday

 

We now have an intercom system at our reception. 

We have now installed an intercom system at our second door. 

This door will remain locked however if you have a confirmed appointment please call through to reception via the intercom (located to the left of the second door).  

Our reception area inside the surgery will be closed off to the public. 

Our first door is still open. Patients can still collect sample pots, request prescriptions and collect paperwork such as online registration forms, patient registration forms, urine sheets and more. Any paperwork is to be put in our letter box outside. This is emptied multiple times a day. 

If you are returning a registration form, please call us on 01530 836507 and we will come and collect your form and check your ID. Please do not put your forms in our letter box.

Thank you for your understanding during these difficult times. Please continue to check our website for updates on how the surgery is operating during the COVID-19 Pandemic.

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Address

Whitwick Road Surgery

Whitwick Road
Coalville
Leicestershire
LE67 3FA
Tel: 01530 836507

 

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